Gruppenfreundliches 4-Zimmer Hyde Park Refugium nahe UChicago

Thanks, Michael!

Thank you for sharing your feedback. We sincerely apologize for the delay with cleaning and for the condition of the trash upon your arrival. On that day, we were working within a very tight cleaning schedule, which unfortunately caused the later start time. We understand how stressful this must have been, especially while traveling, and we regret that our communication and instructions did not feel clear or consistent. Your experience is not the standard we aim to provide, and your feedback has been shared with our cleaning and operations teams to help prevent this in the future. We appreciate you taking the time to share your experience, even though we’re sorry it wasn’t the right fit for you.

We’re truly sorry for the disruption to your plans. Unfortunately, the unit experienced a maintenance issue on the day of your arrival, and per Vrbo policy we were required to cancel rather than allow guests to check in to an unsafe or non-functional space. We understand how stressful this was, especially for a group of six on short notice, and we regret that it impacted your evening. Please know that we do not cancel reservations lightly. We always aim to resolve issues before check-in, but in this case, the leak was discovered after the prior guests checked out and required immediate attention. We followed up with the building management right away, which is why additional questions were asked during the process. We understand how this experience came across and will continue to improve communication so that guests are updated as quickly as possible if an unexpected issue arises.