Ihr perfekter Strandurlaubsort! Buchen Sie noch heute Ihren Aufenthalt

We are happy you found your stay here comfortable and relaxing. Between the easy access to the beach, the pools, hot tubs and the amazing lazy river, I am sure you have memories that will last a very long time.

Thank you for taking the time to provide your feedback. We value your input, and it will help us improve our services and address areas of concern. If there's anything else we can do to assist you or if you have any further comments, please let us know. We hope to have the opportunity to provide you with a better experience in the future.

First of all we must say we can not apologize enough. The morning of Thursday, July 2, 2020, there was a large water leak which majorly affected the mechanical and electrical systems at Phoenix building and stopped operation. Unfortunately, due to extensive damage of the initial event, including flooding, the unit you were to stay in is not up to safety standards for check-in at this time. Above all your safety is our priority. Currently power and A/C are out to specific units. Because of this, we cannot allow guests to stay in those units in order to assure your security and well-being. Though the event was uncontrollable, we cannot apologize enough. All affected incoming guests to Phoenix West will of course be refunded. We release your funds immediately, based on your banking information it could take between 3-7 business days.