Abgelegene Berghütte + Whirlpool

Thank you for such a kind review! So happy you had a relaxing stay, please come back anytime!

We’re sorry to hear that your stay felt frustrating, and we’d like to clarify a few points for future guests. The storm door was confirmed to be in working condition during our cleaner’s visit prior to your arrival. The damage referenced occurred during your stay, and we have documentation supporting this. Regarding check-in, we provided consistent, real-time assistance and made multiple attempts to help you access the property as quickly as possible. Despite these efforts, there was a lack of cooperation during the process, which made resolution more difficult. We received approximately 70 messages within a short period of time while actively working toward a solution, which significantly impacted our ability to effectively coordinate assistance in real time. In regard to check-out time, while our standard listing may reflect 11:00 AM, we communicated and received agreement in advance that your check-out would be 10:00 AM due to same-day turnover for incoming guests. We take pride in maintaining our property and providing a positive guest experience, which is reflected in our history of successful stays. We also strive to communicate clearly and resolve issues promptly whenever they arise. We encourage future guests to review communication and listing details carefully, as transparency, patience, and cooperation are key to a smooth and enjoyable stay for everyone.