2/10 – Ungenügend
Lisa H.
10. Nov. 2025
Gut: Kommunikation
Verbesserungswürdig: Check-in, Lage und Genauigkeit des Onlineauftritts
The host was nice enough but the house itself was odd. Our first indication of trouble was the boarding house sign on the house. Then we were faced with confusing instructions and multiple entrances with key pads locks. Once we entered, we realized that we had to walk into the host's living space to access our rooms. The first thing we noticed about our room was how cold it was. That's when we noticed the two air conditioners in the windows letting in cold air. The thermostat was in the host living area. We could not stay in a cold room. We were not told that this was a boarding house. We were not told that we would have to share common space with the host. The main reason that I use Vrbo is that I want my own private space. I do not want to share my vacaton with a host. We contacted the host immediately and told him we would not stay in a room with cold air blowing on us. We want and expect a full refund. Which the host has processed. We also expect all fees charged by Vrbo to be refunded as well. The listing was misleading and not worthy of Vrbo. We've always had great experiences when we rented from Vrbo in the past. This was very upsetting to us and we really had to scramble to find last minute lodging.
Lisa H.
Aufenthalt von 2 Nächten im November 2025
