4/10 – Mangelhaft
Sara Pilzer W.
26. Aug. 2025
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Once we got there, the stay was fine and quiet. However, there is a non-disclosed requirement to share personal information, and only after payment and confirmation. We booked last-minute, at 10am for the next day. We got the typical correspondence from the owner requesting our names and ages, which we shared. A couple hours later, we received a message saying we needed to submit a pic license or passport through a link to a third party service that said "To personalize your stay, use our services, and verify your identity, the details provided in the check-in form may be shared with third parties." We were not comfortable sharing this information without assurances of how the info would be used so I contacted the owner directly to express concerns and to offer to provide additional information directly. We have positive VRBO ratings, I shared links to our professional bios, and offered to help verify identify through other non-open-ended means. The owner said we could share details directly with her, which I did. We woke up to a new message that was sent after midnight saying that we, in fact, needed to use their third party system in order to be given check-in details. Scrambling to finish packing and get to the airport, we were not pleased with this change. Pro Tip: An old student id worked. We didn't appreciate the booking process, privacy concerns and lack of/misinformation. Also, there was an old contact lens on the bathroom floor, so not very clean.
Sara Pilzer W.
Aufenthalt von 1 Nacht im August 2025
