6 Large Suites, ADA Bedroom and Bathroom. 12 parking. Walk to the beach

We have used the same cleaning company and linen company for 3 years on this vacation rental and have never had a complaint. My cleaning company sends me pictures of the house when they are done cleaning it. Unfortunatly I can not add pictures to this review. . The guest arrived at 3pm and at 3:55 stated she had 9 peope scrubbing for 2 hours. This is a 6 Bedroom, 7 Bath house with 2 large living rooms which was cleaned the night before and the only pictures the guest took was a weed and underneath an outdoor piece of furniture. I will make sure the maintenance people do a better job outside. She originally rented it for 9 guests and when 12 arrived, she needed more linens. I had them there within 90 minutes. I try to accomadate our guests and keep all communication positive and I responded immediatly to concerns as I always do. After the linens arrived on Saturday at 5pm, 1 hour after she told me about being short linens I never heard from the guest all week until I saw her review. Throughout the week, she never had any other comments or complaints. Because I had a day in between bookings, I offered them a free night just to say thank you for being aour guest but never heard anything back. I did rate them a 4 and I stated I would rent to them again as thier were not more concerns during the week and I would want get a second chance at having a satisified guest