Schickes Towson Refugium: 4SZ Auszeit nahe Baltimore

Thank you!

Thank you!

We are sorry the guest chose to cancel their stay. The property was fully accessible and the driveway and entrance were cleared of snow prior to arrival. The reservation was cancelled according to the cancellation policy agreed to at booking. We responded to the guest and provided all available options within VRBO guidelines. We always aim to accommodate guests whenever possible and maintain clear communication, and we encourage future guests to review our consistent history of positive stays.

Thank you for your feedback. I’m disappointed to hear that your experience did not align with the standard that nearly all of our guests consistently praise. For clarity, the listing accurately describes the home as a traditional Baltimore rowhouse, including photos of the stairs and layout. Guests who may have mobility concerns are encouraged to review these details before booking. Regarding temperature, the thermostat is professionally set to maintain a comfortable range, and guests are always welcome to request adjustments. Extra blankets are stored in the bedroom closet and were available during your stay. Our cleaning team follows strict protocols, and the home was cleaned prior to your arrival. If any issue had been brought to my attention, I would have immediately sent the cleaner back to address it. You did not report any cleanliness concerns during your stay. Supplies such as coffee and toilet paper are stocked according to Airbnb standards, and additional items are provided upon request. At no point was a request made. It is important to note that you departed early by choice, and while no refund was warranted per VRBO policy, I remained professional and responsive throughout your stay. I value respectful communication and take pride in maintaining a well-reviewed property. While I wish your stay had been more positive, I cannot overlook the inaccuracies in this review. I will not be hosting you again, but I will continue to provide a clean, comfortable, and well-managed home for future guests.