Schönes Strandhaus für die ganze Familie. Unglaubliche Aussicht

First of all the person writing this review is not the person who rented the house, it is his sister who is mad because I wouldn’t send the refund directly to her. Mind you I had not heard from the original renter, not during the stay or after. Please find my place on other websites to see my super host status and you won’t find any reviews like this. This is what really happened. I will be the first to admit there was a couple small issues. The day they arrived, she complained of a sewer smell in the bathroom, it didn’t take till the next day we actually had the pump truck there within a couple hours, after that I didn’t hear from her until the last day of their week stay. She started off the text about how mad she was that it was raining, then said the water and internet was out. This was carnival weekend, the busiest weekend of the whole year. The water was shut off by the city for 12 hours and was back on at 10am. The internet was indeed out with a issue from our provider. After the issues I offered a refund and tried to issue it through HomeAway but they said I could not because they had already checked out. So I messaged asking her to have her brother call or message me with his PayPal or Venmo and I would give him a refund, she demanded I send it to her, I said no because she was not the one who rented and her phone number did not match the profile. Her brother never contacted me so I never issued a refund. Everything else she said was not true