Stunning 3BR 2BA Coronado 303 @ Las Palomas Phase 2

Hello Victoria, Thank you for sharing your experience! We're so glad to hear you had an amazing stay and that our team was able to quickly assist you with directions to the check-in office. We also appreciate your helpful suggestion about bringing extra amenities based on family size, as it may be useful for future guests. Thank you for choosing to stay with us, and we're delighted to hear you'll be coming back. We look forward to welcoming you again soon! Best regards, Casago Reservations

Thank you four your kind review! You are always welcome back :)

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to deal with the broken washer and not receive the additional towels and linens as promised. Your comments have been shared with our team so we can review what happened and improve our communication and service. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with the experience you expected. Thank you again for your valuable feedback.

Hello Thank you for your review! We're glad to hear you had a great stay overall. We appreciate your patience with the new off-site check-in process and apologize for any inconvenience it may have caused. We're actively working to make it smoother and more convenient for future guests. We hope to welcome you back soon! Best regards,

Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced at the beginning of your stay. Unfortunately, the issues you mentioned occurred right before your arrival, and our team had very limited time to turn over the condo and ensure it was ready after the situation that happened prior. We truly regret that this impacted the start of your trip, though we’re glad our maintenance team was able to address the concerns as quickly as possible. Your understanding and patience mean a lot to us. We’re happy to know you still enjoyed the condo and its beautiful location, and we hope to have the opportunity to welcome you back under smoother circumstances. Best Regards,

Hello, Thank you for sharing your feedback. We're truly sorry to hear that aspects of your stay fell short of expectations and that the management experience felt frustrating. We completely understand how delays at check-in and limited on-site support can affect the start of a vacation, and we apologize for any inconvenience this caused. While Casago (Owner’s Choice) operates independently from Las Palomas, we strive to make the experience as seamless as possible for our guests. We recognize that communication and clarity at check-in are essential, and we're actively working to improve coordination and responsiveness, especially during busy check-in times. We also apologize for the missing beach towels, lack of housekeeping, and the issue with the hot water heater, these are not the standards we aim to provide. Your comments have been shared with our team so we can address these specific concerns and improve future guest stays. We genuinely appreciate your honest review. While we're disappointed to hear that you wouldn’t return under this management arrangement, we hope you’ll consider giving us another chance in the future. Warm regards,

Hello Eduardo, Thank you for taking the time to share your feedback and for being a loyal visitor to Las Palomas over the years. We are delighted to hear that you found the apartment amazing and that you enjoyed your stay overall. At the same time, we sincerely apologize for the inconvenience regarding the towel and supply situation. We understand how frustrating it can be to have to wash towels frequently and to request additional supplies during your vacation. As an independent property management company, we provide a separate inventory of linens and amenities for the condos we manage, which is why the resort’s towels are not available for use in our units. However, we recognize that this may have impacted your experience, and we appreciate you bringing your concerns to our attention. Your comments regarding the availability of towels, trash bags, toilet paper, and cleaning supplies are valuable and will be reviewed with our team as we continually look for ways to improve our guest experience. We truly appreciate the opportunity to have hosted you and hope you will consider staying with us again in the future. If there is anything specific that would have made your stay more comfortable, we would welcome any additional feedback. Thank you again for your comments and for choosing to stay with us. Best Regards,