Sky Pod/Baumzelt#1

Regarding the hot water, you did let us know that you were having an issue. Our cleaning crew made an adjustment to the water heater, and it was working properly afterward. You did not report any further issues with the hot water during your stay. Based on what we found, it appears there may have been some confusion about how the system works rather than an ongoing problem with the water heater. We wish you had contacted us again if you were still having trouble so we could have helped. We also want to clarify the bedding. We change the sheets and pillowcases between every guest and provide clean, comfortable sleeping bags. Our cleaning crew thoroughly cleans the Tree Pod between every stay. The community kitchen and grill are clearly described as a shared space, so unfortunately another guest had used the grill and failed to clean it afterward. We apologize that you encountered it that way. Had you let us know, we would have been happy to take care of it. The propane grill can also be cleaned by heating it up and scraping the cooking surface. As for the road, we recently had another guest leave a review specifically stating that they had no trouble driving up in a Nissan Altima. The road is a mountain road with some uneven sections, and we provide information about the road in our listing so guests can decide whether the property is right for them. We’re glad you enjoyed the beautiful stars and sky, the parking, and the Tree Pod concept.