Riverfront Property / Kanu und Kajak / Abgeschieden / Whirlpool

Thank you Eric for your 5 star review! The hot tub's temperature was not going up passed 100 degrees, and that was an issue. It was not possible to get the part and have it fixed on that same day considering it was a weekend day, but luckily, we were able to schedule a technician the very next day (on the Monday) and issue was fixed on the spot. The spa pack was changed on the hot tub and it has since been running better than ever! So glad to know that you have enjoyed your stay and would stay again ! Likewise, we would be happy to have you back as guests! Just would like to mention that Tremblant's north side hill is actually about 9.5 km away (about a 10-minute drive) from property, and 22 km to get to the south side village.

Let me start by saying that this property is great and all reviews at this property are stellar. Great guest experience is provided consistently. Reading past guest reviews is the best way to get a true feeling on what it is like to stay at this location. In response to this review: this individual demanded a last-minute refund on his reservation. When I mentioned I would not be processing a refund, he became verbally aggressive by using foul language and intimidation. He finished by saying he was going to leave a scathing review. This is a fully equipped house. Some of the things mentioned by traveler are optional and these days most chalets no longer have such items (like books, DVD’s, board games), these are personal things that a guest can bring along. For the rest of things mentioned, if traveler would have read listing description, he would have known that there is no washroom on main floor and firewood is not provided and that only a Netflix account is available for the moment. Description and pictures are accurate, there is no ice machine on fridge picture, there are no pillows on picture of living room sofas. Walls are just fine; they are built according to the Quebec Construction Code. Let me address the other issue that seems to be the real issue here, regarding rates at this property. This property is not overpriced, it is reasonably priced during high season and discounted during low season. All similar properties around the area of the North Side (4 bedrooms, sleeps 8-10, hot tub) are equally priced or priced higher than this property. Furthermore, this property is one of the only properties in the area that literally checks off almost every box on a traveler’s search because it provides more amenities than any other place. It also has a large outside space, is very private (not part of a complex of homes) and is a rare riverfront. Traveler did not overpay for his stay which was during US break. Plus, traveler refused our willingness to accommodate most of his complaints. Sorry for the lengthy message. I needed to address each point with the intention to clarify any misconceptions, so that future guests know if this place is the right fit for their group. If I missed anything feel free to reach out.