4/10 – Mangelhaft
Rachel F.
16. Juli 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Close to beach, but sooo dirty
The home was filthy, had a mosquito infestation (abnormal even for Florida and we’ve lived here for years), had a leaky toilet and a clogged sink. There was food and filth in the silverware drawer, hair in the fridge, dust bunnies and filth along the floor boards and in every corner, filthy rugs, under the couch was horrific and a fully dried pool of vomit or chili or something. There were also sugar ants everywhere on the kitchen counters. We were scheduled to stay there a month and they had left one trash bag and maybe enough soap for one load of laundry. When I contacted the host, she wanted to send a cleaning crew, but shouldn’t that have been done before we moved all our things in there? I requested at least a refund of the cleaning fee, and she finally agreed, but when I checked my account, I had been refunded only 40 of the 150 fee, which didn’t even cover the cleaning supplies and bug remedies we had to purchase. We were covered in mosquito bites and lost several nights of sleep that way and they were the kind that carry malaria. The toilet in the master bath leaked horrifically from around the base, soaking shoes, bottoms of pants, etc. The sink was also clogged and had to be remedied by us. I also complained to VRBO. The host finally wrote saying she could accommodate us elsewhere or refund the remainder of our stay, but since this place was so bad and she was dishonest about the cleaning fee refund, I asked a couple ?s and she never responded at all.
Rachel F.
Aufenthalt von 30 Nächten im Juni 2025
