4/10 – Mangelhaft
Joel N.
4. Aug. 2025
Gut: Kommunikation
Verbesserungswürdig: Check-in, Lage und Genauigkeit des Onlineauftritts
Not sure why anyone would rent this house.
Arrived late evening to this property and had to call the property manager twice to get clearer directions...if the directions were more descriptive, would have had a better check-in experience. The photo depicted a large house in a nice area when it was only part of a house in a construction zone that looked like Afghanistan...would NOT have rented this had I been informed of this. When told the property managers, they said they had not seen the property since last March and did not know that....unacceptable. In addition, I checked the day before check-in if hot tub was ready to to and assured that it was....and of course, it was not working but after a FaceTime with the manager, they were able to send someone the last day to fix. The property managers were always available and could only say "sorry" and that's about it...no mention of a partial refund due to deception by omission about the property. I believe that it is not my financial responsibility for problems with the house before I even arrive but essentially, without a partial refund, it is in their opinion. The house itself was very nice but since it was in a construction dust bowl, all of patio was dusty and dirty. Not sure why anyone would rent this house. A disappointing stay...if only had property management told me or had accurate photos, I would have kept the original property I had already reserved. "Buyer Beware" as they say.
Joel N.
Aufenthalt von 3 Nächten im Juli 2025
