2/10 – Ungenügend
Gretchen S.
1. Nov. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
We arrived around 9:30 and used the key code given to us via email. Once inside, it was obvious that the house was in use either by the owner or someone else. We had an extremely difficult time getting thru all communication routes to find help and answers. We thankfully found a hotel and eventually got a hold of a vrbo associate who committed to refund us. The house definitely was not what we expected based off of the pictures and descriptions on vrbo. No place to park, the street crowded and steep steps. Might be hard for older folks. Obviously we were not happy to have to beg for a refund. If it was truly a scheduling issue on the owners part, wouldn’t the owner offer to help us with a refund? According to one email from vrbo, the owner “canceled” due to our age not meeting minimum age requirements. That’s not true! My husband is 61. I wonder if your owner is scamming people. We are watching for our refund. And will wait for that confirmation before ever using vrbo or referring anyone to vrbo. If vrbo keeps the commitment to make this right with us, we will let others know that vrbo is trustworthy. Thank you.
Gretchen S.
Aufenthalt von 1 Nacht im Oktober 2025
