River's Edge am Hiawassee River

We feel it is important to provide context regarding this review, as it leaves out significant details about the reservation and our interactions with these guests. From the beginning, our clearly stated property rules were not followed. Our cabin has a maximum of two pets, yet these guests brought four dogs onto the property without disclosing them to us. Throughout their stay, every concern that was brought to our attention was taken seriously and addressed promptly. On multiple occasions, we offered the guests the option to end their stay and receive a refund if they were unhappy or uncomfortable remaining at the property. They declined those offers and chose to continue their stay. Regarding the alleged burn, we were shown a burn located on the back of the guest's husband's shoulder. Based on the location of the injury, we are unsure how it would have occurred in the manner described in this review. We do not want to speculate as to how the injury occurred, but we do want to clarify what was actually observed. The grill is a movable outdoor charcoal grill and is cleaned between stays. A water hose is also located only a few feet from the outdoor area. We also take claims regarding cleanliness seriously. The cabin is cleaned and prepared between guests, and when concerns were brought to our attention, we responded and attempted to resolve them. Again, the guests were offered the opportunity to leave with a refund rather than remain somewhere they were dissatisfied with, and they chose to stay. The situation ultimately escalated when we discovered that four dogs were being kept at the property despite our clearly stated two-pet maximum. The guests were then asked to leave due to the violation of our property rules. After their departure, we extensively documented the condition in which the property was left. We found dog food and dishes left on the porch, dog urine throughout the porch area, damaged/ruined outdoor cushions, trash left behind, and an excessive mess requiring additional attention. We have photographs documenting these conditions. We welcome legitimate feedback and use it to continually maintain and improve our property. However, we believe future guests deserve the full context surrounding this particular stay. We responded to the guests' concerns as they were raised, repeatedly offered them the opportunity to leave with a refund, and they chose to remain. The stay ultimately ended only after we discovered a significant violation of our pet policy. We stand behind the care we put into our cabin and the way this situation was handled. We want every guest to have an enjoyable stay, and in return, we simply expect our property and clearly stated rules to be respected.

Hi there, I am so sorry your stay was not up to your expectations. I’m not sure why there would be cat hair unless there was a stray… we will get this taken care of and would have been happy to if you would have reached out during stay and that goes for everything you had a issue with. As far as the steps it is mentioned in the properties description. I just want to express again how sorry I am that you did not enjoy your stay and we will get these issues fixed.