Himmelhohe Bergblicke mit Whirlpool, Resort-Pool & Fitnessstudio

We are so thankful to be host and strive to give the best experience possible. We always communicate to guests once they book and even on the day of check-in “if anything needs attention during your stay, please let us know and we will do our best to address it”. Unfortunately, we did not receive any communication during the stay at all or we would’ve been happy to address any issues as we are probably the quickest responders there are as we strive for the best customer service and fastest response time:) A Couple of things to note the cabin is in the mountains, and there are going to be cobwebs that happen during a weeks stay which we can’t control that. We actually just had our Exterminating company out the week prior and all this was cleaned. Again, this is part of the outdoor experience in the mountains and we strive to give the best overall experience, but we also ask guests to help us to help them in the process. We look forward to giving 5-star service and reviews from all of our upcoming guest who give us this great opportunity!!!

Sometimes it’s hard to understand not receiving 5 Stars when a hosts does everything they can to offer this experience. We made 2 separate trips out to try and accommodate the guests. With the effort that was put in to meet all of their needs and the extra time and money we spent sending people up to accommodate them it sometimes it’s just confusing. We pride ourselves on the best customer service and experience, and we believe we accomplish this with this day. We are so thankful to have Cabins for families that want to enjoy them and look forward to continuing to host and give five star experiences, but more importantly, incredible lifetime memories!