Wanderlust - Bergblick & Whirlpool

I sincerely apologize that the sofa condition fell short of the standards we aim to maintain for your October stay. We take cleanliness very seriously, and I have since coordinated with our housekeeping team to conduct a deep cleaning of the slipcover to ensure it is pristine for all future guests. I am glad you chose to stay with us in the mountains, and I appreciate you bringing this specific issue to my attention so that we could address it immediately.

It is wonderful to hear that your family enjoyed the hot tub and the game room during your October stay. We truly value your candid feedback regarding your time at the home. I am very sorry that our communication fell short regarding your questions about the driveway, and I apologize that the cleanliness and maintenance of certain items—specifically the linens, porch, and kitchen appliances—did not meet the high standards we strive to provide. Your notes about the window coverings, the upstairs furniture, and the water dispenser are very helpful, and I have shared these details directly with our maintenance and cleaning teams to address these lapses and ensure the home is properly prepared for future guests. Thank you for helping us improve our service.

Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the location, size of the cabin, and that the home was accurately represented in the photos. We’re sorry, though, that the cleanliness and overall condition of the home did not meet your expectations. We take cleanliness very seriously, and we’re sorry to hear about the dirt, cobwebs, and condition of the couch. We also appreciate you pointing out the concerns with the outdoor furniture, fireplace, deck, and downstairs entertainment area. We understand how the overall wear and tear affected your perception of the home, especially given the expectations that come with a luxury cabin. We’re following up on these concerns with our team and reviewing areas that may need additional maintenance or replacement. We also understand your frustration with the driveway. The steep grade is disclosed in the listing, but we appreciate your feedback that the condition of the driveway and vehicle access could be clearer. We’ll take this into consideration as we review how the property information is presented to help guests better understand what to expect before booking. We’re glad you were still able to enjoy your stay and the cabin’s potential, and we appreciate the constructive feedback. To our future guests, we work hard to provide homes that are clean, well maintained, and accurately represented. The driveway is disclosed in the listing prior to booking, but if you have specific questions about what is passable, please let us know. We are reviewing the concerns mentioned in this review and addressing areas that need attention so the home is properly prepared and maintained for future stays. If you have any questions or concerns prior to booking, please reach out to us and we will be happy to respond with transparency.

Thank you for your detailed and honest review, Amy. We’re glad to hear you and your teens enjoyed the game room and hot tub, and that the home worked well for your group of four. We appreciate your constructive feedback regarding cleanliness, kitchen supplies, TV functionality, and the view description. These are all important areas, and we’re already working to address them to enhance the experience for future guests. Thank you again for sharing your insights and for choosing to stay with us—we hope to have the opportunity to host you again with these improvements in place. To our future guests: The listing is as described. The tv's are in working order. If you have any questions about the home prior to booking, please reach out and we will respond with openly!