Chucktown Charm- 8 mins to Credit One

Thank you for taking the time to share your feedback. We’re glad to hear you found the home clean, comfortable, and well-stocked with linens. We do want to note that many of the concerns mentioned seem to have arisen after we were unable to modify your reservation outside of our clearly stated cancellation policy. As a professional management company, we must remain consistent and fair to all guests and owners by adhering to those terms. That said, we appreciate your detailed comments regarding the carpet, screen door, and kitchen glassware those items have been passed along to our maintenance and operations teams for review and correction. We’ll also clarify the patio description to avoid any future misunderstanding. We value your feedback and will continue improving to ensure every guest has an enjoyable experience.