320-Flip Flop - Samstag - 3 Schlafzimmer Hundefreundliches Haus

Thank you so much for your feedback. We're so happy you enjoyed your stay and we hope to see you again!

Thank you so much for your feedback. We will be passing this information to management for considerations to future upgrades for next season! Thank you again for your review and we hope to see you again!

Thank you for your feedback on this rental home. Yes, all of our rentals are on quarterly pest control plans due to the nature of the Outer Banks to proactively prevent any pest activity. Also, while we post this in our contract and through several email communications prior to guest stays, we are a green company that does not provide toiletries and disposables. We are sorry for any inconvenience you encountered upon arrival but are happy to hear that you enjoyed the home!

Thank you so much for your feedback and we hope to see you again!

Thank you for your feedback on this rental home. We're so happy that you enjoyed your stay and hope to see you again!

Thank you for your feedback on this rental home. While this home is located on the beach road, a 35mph road next to the ocean, the crosswalk to the beach access is one home over (can be seen in picture #2's aerial view) and traffic is legally required to stop for pedestrians at each crosswalk. Thank you again for your review and we hope to see you again!

Thank you so much for your feedback and we look forward to seeing you again!

Thank you so much for your feedback! We are so happy you enjoyed your stay and hope to see you again!

Thank you for your feedback on this rental home. We're sorry to hear about the issue you encountered with cleaning. For future guests, while our homes are cleaned and then inspected by a separate crew to ensure cleaning standards, if you ever have an issue with cleaning or any other problem during your stay, please do not hesitate to let us know so that we may immediately remedy any issue. Thank you again for your review and we hope that, aside from this issue, you were able to enjoy all the area has to offer!

We take feedback very seriously, and use all reviews and comments to constantly find ways to better future guest stays. For current guests, we also stay in constant communication, by calling guests the day of arrival to inform them that the home is ready, a follow-up call to make sure their check-in process is going smoothly and that all is in good condition, and then make a call after a guest's stay to obtain feedback and wish a safe trip home. This is where this review has us puzzled, as this review was presented to the cleaning manager, property manager, and reservationists, where all thought this guest had a pleasant stay. Checking the voice records, there was even a call made around 12:45pm on 9/12, the Monday during the stay, where the guest reported that during the check-in, "everything was great." So, we're very sorry to hear that between that time and the end of your stay, things went wrong at some point. While I see an after-stay call was made on the day of check-out, 9/17 around 1:20pm, there was no answer and a message was left on voicemail. For future guests, we strive to ensure a great stay at all of our rental homes, so if you ever encounter any issue during your stay, please let us know so that we can do what it takes to provide you with a worry-free vacation. We do hope that, aside from these issues, you were able to enjoy all the area has to offer!

I am so sorry that your experience with this rental home was so negative. After looking through all the notes and maintenance requests attached to your reservation, I only see that the dishwasher and a request for an additional window A/C (central A/C has since been repaired) was ever called in and reported. While I am very apologetic for any inconvenience you encountered during your stay, please immediately report any issues you encounter at a rental home. As we are a smaller company, our staff is able to address and remedy issues almost immediately, and our ultimate goal is to ensure that our guests are able to completely enjoy their vacation. Again, I am very sorry that you were unable to completely enjoy your stay here on the Outer Banks and please let us know if there is anything we can ever do to earn back your trust in providing memorable vacation experiences.

Thank you for your feedback on this rental home. We have forwarded this information to the owner and management for considerations to upgrades and repairs. We are so happy to hear that, aside from these issues, you were able to enjoy all this home has to offer!

Thank you so much for your feedback on this rental home. We're so happy that you enjoyed your stay and hope to see you again!

Thank you for your feedback on this rental home. We're so happy that you enjoyed your stay and look forward to seeing you again!

Thank you for your feedback on this rental home. We will forward this information to the homeowners for possible upgrades before the 2022 season. Thank you again for your feedback and we hope to see you again!

Thank you for your feedback on this rental home. We have made maintenance aware of the issue with the shower and will have this immediately repaired. We hope that, aside from this issue, you were able to enjoy the home and all the Outer Banks has to offer!

Thank you for your feedback on this rental home. We're so happy that you enjoyed your stay and hope to see you again!

Thank you for your feedback on this rental home. We will be sending maintenance to take a look at the door knobs to see what's going on there and immediately remedy any issues. While bedding is purchased to the comfort level of the owners, we will definitely send your input about the master bed and fence to the owners for consideration. We're happy to hear you had a great stay and hope to see you again!

Thank you so much for your feedback on this rental home. We will pass this review on to our owners so they can consider updating for the next rental season. We're so happy to hear that you enjoyed your stay, and we hope to see you again!