Cozy Downtown Redmond Cottage

Thank you for the great review! We’re glad you enjoyed your stay and the location. It was a pleasure hosting you—come back anytime!

Thank you so much for your kind words! We’re glad you enjoyed the kitchen and found the washer and dryer helpful during your stay. It’s also great to hear the AC units kept you comfortable. We’d be happy to host you again anytime!

We’re sorry the property did not meet this guest’s expectations. Our listing clearly describes and photographs the upstairs sleeping area as a low-ceiling loft accessed by stairs, allowing guests to determine before booking whether it will be suitable for their party. Over the past two years, many guests have enjoyed the loft and the home’s unique character. The mattresses are high-quality and have not been the subject of previous complaints. Our property has also consistently received excellent feedback for cleanliness across multiple booking platforms. Nevertheless, we take the concern about the kitchen floor seriously and have addressed it with our cleaning team. The home has two air-conditioning units, including a large unit upstairs and another downstairs, along with several fans for additional air circulation. This information and instructions for using the cooling equipment are provided to guests before arrival. Had we been notified that the upstairs felt uncomfortable, we would have gladly helped with the temperature settings and airflow. Parking is available directly at the property and is explained in the arrival instructions. Some routine messages are automated through our property-management software, as is common with vacation rentals, but I also personally responded when the guest contacted us late that evening. Unfortunately, none of these concerns were reported during the stay. We were only informed after the guests had left, which gave us no opportunity to inspect the issues, provide additional assistance, adjust the temperature, or offer another solution. We always encourage guests to contact us immediately if something is uncomfortable or does not appear right.