6/10 – Okay
Sam P.
12. Apr. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Poor communication and not clean
When I was looking at listings, this one said that it slept 6. I reserved this property for our family of 5 (and entered info on everyone). When I checked the listing 2 days before our trip to see what details I needed , I noticed that the exact same listing had been decreased to only sleeping 4 people. When I reached out to the management company, they said that the sofa sleeper broke and was not replaced and they forgot to let me know. They said that I could get a refund or they would leave an air mattress. With very expensive flights booked and friends traveling to same location, I did not have the option to cancel. The management company did leave an air mattress but not the proper size sheets and no pillow. There was also no blanket, comforter or anything other than a sheet. Once we got there, I called and texted the management company. This property does not allow you to check in before 4 so we arrived at 4:30 and I called around 5:00 and there was no answer so I left a message. I also texted them. I received a text that my message was logged but I received no callback at all. That evening, I had to pay and buy proper bedding from Target so my son would have a place to sleep. We also had additional issues. There were piles of dirt and dust bunnies behind the master bedroom door. The outdoor furniture was stained, wobbly and uncomfortable (made of PVC pipe). Many of the dishes in the drawers and cabinets were dirty. There was not even one dose of laundry detergent to get started. The doorhandle to balcony was broken. The bedsheets were pilled and extremely uncomfortable to sleep on. I would have chosen a different location if I had been aware of how strict the rules are at this property (can't even sit and chat on picnic tables after 10pm, can't have a drink on ledge of hot tub, and when the on site property management sees these things occurring on their cameras that they have everywhere, they come out and often times yell at the offenders. We saw a guy scream at a mom that had let her son in the hot tub. He picked up the sign that was nearby (stating no one under 17 should be in hot tub) and he shoved it in her face and asked if she could read. It was extremely rude and hostile and unnecessary. Kids were getting in trouble for tossing a ball around in the pool even if no one else was around. Overall, not a great vacation. Only great part was that the beach was nearby and we saw dolphins outside our window everyday.
Sam P.
Aufenthalt von 7 Nächten im März 2023
