4/10 – Mangelhaft
C B.
19. März 2025
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
An Adventure to say the least!
We were notified several hours before checking in that the lock code was not working and then it had to be changed and that all was fixed. Door lock battery had died by the time we attempted to check in. Several attempts were made by myself and VRBO to get ahold of host. 9 hrs later - finally made contact and then was able to get in the unit. My two children and I had to sleep all night in the car in 16 weather with groceries that some of them had gone bad due to the circumstances. Thankfully the sauna code did work and my children were able to stay in there while I continued to make attempts to make contact. To top it off, the second floor window was left frozen open by the previous renters. We did get the door lock and the window fixed at around noon, but it wasn’t until night time that we realized it either the heaters weren’t working or it just was taking a really long time to heat up the place. The property management and host were responsive and helpful after the beginning major hurdle. Overall the house unit was beautiful and had it not been for those issues from the beginning, I think we would have had a much better experience. Something to note- There is 6 units and only 5 parking spots, only one electric charger in the lot. If you don’t get a spot, you do have to park at the town hall- about a 10 minute walk down the hill. VRBO attempted to help us in connecting to another property and I was thankful for their efforts in the middle of the night.
C B.
Aufenthalt von 3 Nächten im März 2025
