Cartacay River Retreat - Flussuferhütte in Nordgeorgien

Your feedback means a lot to us, and we're grateful that you were able to experience the serene atmosphere we strive to provide. We hope you had a wonderful time and look forward to welcoming you back in the future.

Thank you for sharing your experience. We’re delighted you enjoyed the property, landscaping, and the relaxing areas by the rapids. We sincerely apologize for the maintenance issues you encountered, including the screen doors, missing trash bags, and empty propane tanks. We understand how disappointing it must have been to miss grilling your steaks, and we’ll be addressing these items promptly. Your feedback helps us improve, and we truly appreciate it.

Thank you so much for your kind words about the property itself—we're thrilled you enjoyed the comfort, cleanliness, and beautiful garden with the river! We genuinely appreciate your feedback on both points. You're absolutely right that we should have been clearer upfront about the access requirements, that's valuable information for guests to know beforehand. We're truly sorry about the communication challenges. That's not the standard we hold ourselves to, and we apologize for the frustration. We'll be making changes to our response system to ensure guests get timely, consistent support. Your feedback helps us improve.