4/10 – Schlecht
Tim M.
14. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Family Vacation
We will not book a stay at this rental again! After being in airports all day we were looking forward to sitting in the hot tub but the hot tub did not work and the pool was cold. Found out the next day that the pool company was waiting for a new heating unit. Late afternoon of day 3 of our 7 day stay, the pool company finally showed up to replace the heating unit but the pool did not warm up and the spa turned off at 7pm. We made another call to Michelle and they showed up the morning of day 4 to repair the heating unit and we were told that the pool would need another 24hrs to heat up since the water was 54 degrees. We asked why the pool heater and hot tub turn off at 7pm and the pool company stated that the owner of the house requested the heating unit for both pool and hot tub be set to turn off at that time. Michelle mentioned compensating us for the inconvenience but when asked about the compensation she never responded. As for the house, the appliances were cheap brands and had seen better days, the legs of the dining room chairs were so loose that we had to tighten the bolts on 4 of them. We told the cleaning crew that the alarm was set and they chuckled and said that the alarm did not work. This rental is definitely not worth the money being charged. The only upside to this rental was that it was in a gated community and the clubhouse.
Tim M.
Aufenthalt von 6 Nächten im März 2024