2/10 – Ungenügend
Nicole M.
16. Mai 2025
Unpleasant experience
We checked in Friday May 9th supposed to be staying through Sunday May 18th. However we left the property May 13th for another property because of the issues we were having with no resolution. Friday upon checking I asked how to trim on keys to hot tub. Someone texted back saying they would come on from 5pm-midnight but if they didn’t call the after hours line. 5pm no keys so I called the after hours line just to be told they shouldn’t have told me to call the after hours line because no one could even look at it till tomorrow. Saturday rolls around I texted at 8:22 am to get eta on hot tub and who was looking at it. Property manager Heather came out to look we couldn’t find the panel box they kept speaking about. Heather was trying her best and was very nice. No jets again that day. Sunday Heather comes back out pool tech maybe helped her via phone. No jets again. Monday Pool tech, rude as can be, comes out says jets will come on worked on it whatever. Also accused us for stuff not working. 5pm still no jets but they did turn on the heat. Tuesday morning go out to the pool the pool and hot tub are 102 degrees. Call them no one is going to come out to fix this problem. So I told them we haven’t been able to use the hot tub since check in and now the pool is to hot to get in as it was now 84degrees outside. She told me she could refund but not anywhere near what we should’ve got back for the trouble. And the hot tub isn’t heated unless you pay for it to be heated FYI.
Nicole M.
Aufenthalt von 4 Nächten im Mai 2025