2/10 – Ungenügend
Richard C.
3. Aug. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Horrible bed bugs
We left July 29,2023 bed bugs ,,dirty house your so call 24/7 emergency personnels just kept taking messages and no one ever responded back i sent numerous emails after unanswered phone calls no family wants to stay in a house with infestations of bed bugs biteing on us as they did my daughter , thats why we had to leave ,we have pictures of
filthy living conditions of your facilities that we paid well over $2000 for and we have to endure unhealthy living conditions being bit by bed begs, dirty sheets, dirty blankets, dirty tables, other people dirty clothes and items still here as if other people already still staying here , broken beds, old damage pool tables, broken pictures, dirty refrigerator, missing racks on refrigerator, locks broken , false advertising. OLD dirty broken furniture, cracked floors, dirty blankets and chairs. This is an embarrassment and disgrace to our family. We were still waiting for someone to come and look at the pictures, we need a number to see if we can send pictures to a cell phone number of the bed bugs and my daughter bites all over her back. I would truly like to know how this unhealthy serious issue will be resolved and handled professionally before we send everything to the BBB, all social media platforms and the health department then notifying the news stations. We sent an email and called several times about all this, We left early on the next day
Richard C.
Aufenthalt von 5 Nächten im Juli 2023
