2/10 – Ungenügend
Sandra G.
15. Sept. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
The house is in significant disrepair. Kitchen window is falling off the frame, won’t close or lock. Another 1st floor window only locked at one end, easily pushed open. The latch just won’t catch. Front door locks but the wood is rotted, barely attached. Broken smoke detector. Rusted vent cover falling off the wall. Electrical outlets are poorly installed…etc. We did not feel safe there and left within a few hours. The house was also not super clean and smelled like a dirty dog. I’ve stayed in old houses, I don’t expect everything updated but windows that lock are non negotiable. VRBO was not helpful when we could not reach the host (it was after 10pm). Host finally replied to messages by 2pm the next day and said he would refund only my first night because we should have called at 7pm when the first guest arrived and he would have sent cleaners out. My daughter dropped her bags off at 7, and went to dinner. She was exhausted from driving, so decided to wait for me to deal with the house as I had rented it. How would a cleaning crew make this home safe in a few hours? Replace broken windows? We had to get hotel rooms for 6 people last minute which was a huge expense. Could be a great house with some care and repairs. I’m disappointed at host response.
Sandra G.
Aufenthalt von 2 Nächten im September 2025
