Vermieter-Kommentar: We’ve been successfully renting vacation property for 23 years because we work hard to provide a great place for our guests to make memories. After reading your review, I felt the need to clarify why you incurred these charges. We try to accommodate our guest’s needs. For example, we allow dogs & smoking on our property—with conditions. All our websites state "dogs allowed subject to approval & ask owner for details”. In addition, our guests are provided our policies, in writing, in a confirmation sent following reservation. Following is a section from the one sent to you: "This is a non-smoking cabin. An ashtray is outside for any smokers. If any evidence of smoking inside the cabins is found after your stay (odors, burns, etc.) a $200 fee will be charged to your credit card. Please do not throw butts on the ground... No pets are allowed unless previous arrangements have been made. You have agreed to keep pets off all beds and furniture and to crate a pet that is to be left alone in the cabin for any reason. Please pick up after your pet & put it in the dumpster--all of us walking & playing in the woods thank you. :) A $15/night per pet charge has been added to your reservation for extra cleaning required after pets have stayed with us. Be aware that others may have dogs off leash…” Arriving to clean after your departure, it was obvious that a dog had been in the cabin--there was dog hair all over couches & bedding. Your reservation didn’t include a dog. The cabin also smelled of cigarette smoke—enough so, that the next guest family could smell it the next day despite our efforts to eliminate the odor. We provide an ashtray on the porch and guests regularly smoke outside and the cabin does not smell of smoke. Regarding the heater, when the pilot went out on the fireplace, I explained on the phone how to light the pilot. You said you knew how and could light it. I asked for a call back so I knew if it was ok or if I needed to go out. You called to say you got it. Problem solved. :) We try to accommodate our guest’s needs & ask a few basic things to protect our property. We regularly have guests stay with us without any problems--guests that like to travel with their pets & guests that smoke. You were charged $15/night to add your dog to your reservation, $50 for extra cleaning time to get the dog hair off all the furniture & bedding, and the $200 fine stated in your confirmation for smoking in a nonsmoking cabin.