Das Baumhaus - 16 km von Oxford - Velvet Ditch Villas

Thank you so much for the wonderful 10/10 review! We’re thrilled to hear you enjoyed the beautiful, cozy home and had a great experience with our team. We truly appreciate your kind words and hope to welcome you back to Oxford soon! Thank you for staying with Velvet Ditch Villas.

Thank you so much for your wonderful review! We’re so glad to hear you found the villa clean, fun, and nicely tucked away for a relaxing stay. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! 💛 Thank you for staying with Velvet Ditch Villas!

Thank you so much for your wonderful review! We're thrilled to hear that you found the treehouse welcoming and beautiful and that you enjoyed all the amenities. It’s especially great to know the kids loved their own treehouse! We think fall is a magical time to visit, and we'd love to welcome you back so you can enjoy the cozy stove and fireplace. Thank you for choosing Velvet Ditch Villas! We look forward to hosting you again!

Thank you from the bottom of our hearts for your kind words and the 5-star review. We're overjoyed that your stay with us at Velvet Ditch Villas exceeded your expectations. It's guests like you who make our job so rewarding. We can't wait to provide you with another wonderful experience in the future!

Thank you so much for your thoughtful and detailed review. I’m so glad you enjoyed the beautiful setting and relaxing atmosphere at Velvet Ditch Villas and found it a great place to unplug and spend quality time together. I truly appreciate you highlighting the layout details, as that is helpful for future guests to know. It makes me happy to hear the outdoor shower and family friendly setup added to your experience. We would love to welcome you back anytime you’re looking for a peaceful escape near Oxford!

Thank you for taking the time to share your feedback. While we value all guest reviews, we feel it’s important to clarify a few details for the sake of transparency. First, the design and layout of the home are clearly described in our listing, including the bedroom arrangements and bathroom locations. Additionally, when you inquired about the suitability for your grandmother, we provided further clarification, confirming there is a bedroom downstairs, while the bunk beds in the treehouse are stated as well in our VRBO listing that it is only designed for children. Regarding your concerns about the dishwasher and water issue: You checked in on December 23, and, as we do with all guests, we reached out the next morning to ensure everything was going smoothly. You responded that everything was fine and even great. The following day, December 25, you sent a message after 5 PM already to report concerns, and we immediately acknowledged it, informing you that we could not send maintenance on Christmas Day due to the holiday. However, we assured you that the issue would be addressed first thing on December 26, we reached out to you early morning to confirm. Since this was your check-out day, you requested that maintenance address the issue after your departure, and we respected that request. Now, we would like to address your demand for a reimbursement which you asked after your reservation. While we did apologize for the inconvenience caused, we explained that we had already extended a courtesy by waiving the pet fees for bringing more pets than declared in your reservation, which should have been collected as per our policies. Despite this, you threatened to leave a negative review if we did not reimburse you further. We always strive to provide exceptional service and value to our guests, as reflected in the many positive reviews from repeat clients. It’s unfortunate that your experience did not meet your expectations, but we want to assure all future guests that we prioritize clear communication, swift resolution of issues, and fairness in all interactions. We appreciate your feedback and will continue working to ensure great experiences for all our guests. Kind regards, The Velvet Ditch Villas Team

We truly appreciate your rating and are so glad you enjoyed your stay! It means a great deal to our team to know guests had a positive experience. We would love the opportunity to host you again here at Velvet Ditch Villas whenever your travels bring you back to Oxford.