Urban Contemporary Loft Retreat

Thank you for taking the time to share your feedback. I truly appreciate your honesty, and I’m sorry to hear your experience didn’t meet expectations. Please allow me to respond to each of your points to provide clarity and address any oversights: Towels: We typically leave seven towels in the unit to accommodate groups of up to five guests comfortably. It's possible that some of them were placed in the bathroom cabinets or closets and may not have been immediately visible. I apologize if they were hard to locate — we’ll make sure their placement is clearer moving forward. Iron and Ironing Board: There is an iron and stand in Bedroom #2, as well as a backup set in the supply closet. I regret that it may not have been easy to find — we’ll add a small welcome guide highlighting the location of such items to make it easier for guests. Clothing Storage: Each of the three bedrooms is equipped with a small walk-in closet and a set of hangers. While there are no dressers, these closets were intended to provide ample storage for clothing and luggage. We understand preferences vary and are currently evaluating the addition of compact drawer units. Kitchen Supplies: Our kitchen is stocked with a range of supplies including: Cooking pots and skillets Cooking utensils and knives Plates, bowls, and drinking glasses for five people Coffee machine, smoothie maker, bread warmer, and an electric pressure cooker These items are stored across multiple cabinets and drawers. It's possible that some were missed during your stay — I apologize for any inconvenience and will ensure better labeling or a checklist to help guests easily locate them. Toaster: The empty toaster box was a mistake — thank you for pointing it out. A new toaster has since been added. Couch / Living Room Furniture: We recognize that the current seating setup may not work for everyone. We’re planning to upgrade the living room with additional furniture for better comfort and usability. TV Setup: Our TCL Smart TVs are preloaded with streaming apps, but we understand it may not have been clear how to use them. We’re adding quick-start guides in each room for future guests. Beds and Linens: Each bed is provided with a fitted sheet, top sheet, blanket, and pillows. If the top sheets were missing, that would have been an unintentional housekeeping error. We’ll review with the team to ensure consistency and will also place extra bedding in the closets for guest convenience. Hallway Lighting (Interior Common Areas): This is being addressed as a priority. The hallway lighting has been reported to building management, and we’ve temporarily added lighting while the wiring issue is resolved. Baby Carriage at Entrance: Thank you for bringing this to our attention. It belongs to a long-term tenant, and we’ve formally requested its removal to ensure the entryway remains clear and accessible. Fire Safety: The property complies with all local fire safety regulations as required by the City of Providence. While the unit does not have a secondary exit within the apartment itself, the building is equipped with proper emergency egress routes. Each stove includes a built-in fire suppression system, a requirement set by the city to enhance kitchen safety. Additionally, we replaced all interior doors with fire-rated wood doors in accordance with fire code regulations, further ensuring guest safety throughout the unit. We truly value your feedback and are actively making improvements as a result. While I regret that your stay didn’t reflect the standard we aim to provide, I hope you’ll consider staying with us again. I’d be happy to offer a discounted future stay so you can experience the updates firsthand. Warm regards,