2/10 – Ungenügend
Joseph H.
22. Nov. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Upon checkin there were cockroaches in the kitchen. I notified the host immediately and asked to be moved to a different unit as they host many in the area. I got back a snippet of the rental agreement saying "they're not a pest control company" and refused to move me or refund me so i could go doneness else. There was a comment where they said they could send someone to spray the unit. After a dozen emails and tons of frustration someone did come spray the unit a week later. It did not help and there were roaches in the unit the entire months stay. It gets worse believe it or not:A week into the rental scaffolding was put up 20 feet directly below the unit and they started drilling into the building at 9am daily for concrete restoration. When I asked the foreman how long this was scheduled for and when/were the unit owners informed he told me "since last winter". This was not mentioned at all at time of booking. When I again notified the host asking to be moved or refunded they replied back "its an HOA issue not theirs".Big Fish Rentals was the most unprofressional company I've ever dealt with. They refused to get on the phone or call me back and when they would reply to an email or text they wouldn't tell you the name of the person you were communication with. I don't know how they're in business and when contacting VRBO (who did refund the small fee they charged) I expressed they shouldn't do business with this company.
Joseph H.
Aufenthalt von 30 Nächten im Oktober 2025
