2/10 – Ungenügend
Nathan H.
16. Juni 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We got off to a rough start, but the location truly is the highlight—just steps from the beach, which is exactly what we were looking for. Unfortunately, the stay was impacted by poor communication and a few avoidable issues.1.We received no check-in information before arrival. I messaged the host through the app with no response for 7 hours. After driving 5 hours, I had to call Vrbo to access the property. The host responded later with a vague message, but still didn’t include the door code.2.Upon arrival, security informed us of a 60 parking/facility fee, which was never mentioned in the listing.3.After returning from the beach, we found there was no hot water. The host did not answer calls or respond quickly. Vrbo began working on backup accommodations but required a 5-hour window for the host to respond. Eventually, the host messaged that we needed to flip the water heater breaker ourselves. We had hot water an hour later, but no apology was offered.4.Minor issues: no soap/shampoo, poor water pressure, air hockey table missing a puck, and chess set missing a piece. The unit is a bit dated, but the photos are accurate.Overall, the location is great, but the experience could have been much better with clearer communication. Hosts should ensure check-in/out info is updated in Vrbo (we got neither) to avoid issues for guests
Nathan H.
Aufenthalt von 2 Nächten im Juni 2025
