4/10 – Mangelhaft
Sally W.
22. Apr. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Traveler Beware
This is a huge home in a nice area, but dealing with the management company became a nightmare. Very responsive prior to booking, but after that - horrible. We never received a phone number that we could contact anyone directly. Upon arriving, we discovered that the pool was really dirty and had lots of debris in it. I messaged the management company, and they said they would have someone out the next day to take care of it. After that, we discovered that the outdoor gas grill didn't work. The outdoor gas fire pit was also not in working order. The carpet and plank flooring throughout the entire home were very dirty. Pans and dishes that we pulled out of the cupboards were dirty. Pans had grease and food in them/dirty dishes. The kitchen itself was very poorly stocked, especially when you consider the size of the house and the number of people that it could sleep. I called and messaged the company several times the next morning - with no response. We also called their phone number and left messages - with no response. After several hours, I contacted VRBO for assistance. We did finally have someone come later in the day to clean the pool. They brought a new gas tank for the grill but the outdoor fire pit not operable. Disappointing. No response from the co the rest of our trip. This could be a great property to visit, but not with this management company. A pricey trip that was disappointing and frustrating.
Sally W.
Aufenthalt von 5 Nächten im April 2025
