2/10 – Ungenügend
Shahar A.
3. Jan. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Dirty Old House and an Incompetent Owner Manager
It is the worst stay we ever had: Incompetent owner and a dirty old house. Only positive is location
House was not ready upon checking in. None of the beds were made, dirty sheets and filthy kitchen. House has a very bad smell to it. Contacted owner and she didn't offer any help and her only solution was that we should find and get hotel rooms for the night with our own money and promised us house will be ready by noon the next day. After driving from Houston, Tx this was not an ideal situation but we gave her a pass and thought maybe it was just a genuine mistake and she will come through on her promises and vrbo booking obligation. Next day no updates from her and around noon she texts us that she has decided she won't rent us the house because (her exact text message) "I don't think you won't be happy because of cleaning issues". At this stage we are literally waiting at a parking lot with our dogs and extended family and she decides to cancel the reservation because she feels we are too much of a hassle for her.
Had to contact vrbo and being Ullr fest week in Breckenridge they couldn't find any available houses for rent. We ended up staying in four different hotel rooms and our entire vacation was ruined. It's an old, dirty, smelly house operated by an incompetent owner.
Breckenridge has so many better properties and property owners. Save your time and money and book at other better properties.
Shahar A.
Aufenthalt von 5 Nächten im Dezember 2023