2/10 – Ungenügend
Latia L.
25. Nov. 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Proceed With Caution
The check-in process was very efficient and easy. The property was essentially brand new. We entered the property and it was as just as the photos depicted. Once my husband and I entered the second floor master bedroom he noticed that the electrical outlets only worked when the main overhead light was on, this included the bedside lamps, so you could not charge your phone or use the lamps without the bright overhead light being left on. We entered the bathroom and we notice bugs (dead and alive) everywhere. These were tiny roaches and ants. I was shocked because we were told that the property was cleaned and ready for our stay. Given the amount of bugs in the tub and on the floor, it was clear that no cleaning occurred. I notified the property management company (Vacasa) and they told me that they would be in touch and send someone out to clean. They even asked if it was okay for them to enter the home if nobody was there. I said it was fine. Nobody ever came and the bugs remained. The property rules indicated that quiet hours were from 10PM-8AM and that we must follow them, which was not a problem for us. Unfortunately at about 11PM the unit next to us began playing loud music and cars were playing loud music in the parking lot. The police came twice and the noise lasted until 4AM. Nobody in my family could sleep and the trip was ruined. The location is a nightmare to get in and out of because of where it sits off the road. Overall, I would not recommend staying here.
Latia L.
Aufenthalt von 2 Nächten im November 2024
