Vermieter-Kommentar: I'm so sorry that the guests didn't contact us when there were having problems. We are always available to come over and help. The welcome letter lists a phone number and email that will let us know immediately. If you find anything not working or as you expected please contact us. We will make it right! We discovered the that the shower diverter had stopped working and it was fixed within 15 minutes of finding the problem. We have had unprecedented amounts of rain this summer. While there is no mold inside the cottage, there is mold outside on trees, plants and structures. It's almost impossible to prevent given almost constant rain. The water is well water. It is tested and is perfectly safe but it does have iron in it, which some people find very different from city water, so we do provide bottled water. There are four televisions in the cottage. All are checked on a regular basis and all are working but some people do have trouble. We are always happy to come over and show them how to do it. But unless we know we can't help. Again, we are always available to help our guests have an enjoyable stay. Many of our guests have stayed with us repeatedly and know that we are ready and willing to help.