2/10 – Ungenügend
Janet S., Oakville, Ontario, Canada
3. Mai 2020
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Misrepresentation of the Property
Stay away from this property!! On line description of property, "Over looking Libaong white sand beach" What it did over look was an ugly boat repair shop scattered with paint cans, tools etc. No white sand beach in site from the unit, toilet did not function, there was not a closet nor dresser to store our clothes, after all we were booked for one month, were we expected to live out of a suitcase? On line picture shows a kitchen table and chairs, to have our meals, but instead, a double bed was in its place, and nowhere to sit and eat? We were only two people, and with luggage on the floor made it very cramped.The freezer part of the fridge was caked with at least seven cm of ice. It had not been defrosted in several months. The kitchen utensils appeared well worn, and not clean looking. The pool looked like it needed cleaning, water appeared foggy, online stated beer, wine can be purchased from the bar pool, but no wine was available. A total lack of attention to the overall maintenance of the unit. We stayed one night of our planned 31 day stay. The following morning was spent visiting other properties to rent. We were fortunate and did find a nice property which served us well. The twenty four hours or less that we spent at this property were very stressful and disappointing. We packed up and (was little to pack) informed the owner's wife that we are leaving, let her know the reasons why and asked for a refund. She informed us the funds were not in their account, we paid up front, in full, on July 28th 2019 seven month later funds not received?
Our past experience in using VRBO/HomeAway, for at least seven years, has been one of complete satisfaction. This was a very nasty and unpleasant experience.- Total misrepresentation of the property.
Janet S.
Aufenthalt von 31 Nächten im März 2020
