After getting confirmation from the owner that we could check-in early, my family and I arrived just prior to noon. By our surprise, Las Palomas would not let us check-in until 4pm due to an undisclosed maintenance issue. After dealing with the late check-in, four hours later we moved all of our stuff into the condo. A couple hours later we noticed the room was still 95 degrees. I called the front desk to let them know there was a problem and they immediately told me that the AC compressor was busted. Why would Las Palomas allow this condo be rented if there was a defect like AC not working? Fortunately we were able to occupy another room on the 8th floor, once again moving all our stuff, at 9pm. Day one completely shot and should have been refunded. Friends of ours rented the adjacent condo also suffered from the AC not working properly and resort staff giving false times maintenance would arrive. The entire first day was dealing with resort staff incompetence.

Prior to renting, I asked Delene if the resort supplied tubes for the lazy river and was told yes. During check-in we were informed that the resort stopped supplying tubes about a year ago and we could buy some for $10 in the convenience store. If you are looking for a spa experience, the spa has relocated from the property. To sum it up, I would say that if the AC worked and we didn’t have to deal with the resort staff, this would have been a great place to stay. Las Palomas may have been a 4 star resort in the past but now I would rate it as 2-3 star going downhill.