1. Upon arrival, the master bdrm was over 80 degrees and still heating. I contacted the owner and she responded clarifying which bedroom, but did absolutely NOTHING. I opened a window which did not help. The next day an Okemo maintenance worker came telling us we were not permitted to open any windows. We indicated the problem and he disabled the auto temperature control. By the evening, the temp was still 80 degrees, so I contacted the owner again. She told me to call the Jackson Gore front desk, i.e. take care of it myself.
2. The condo was not cleaned properly when we arrived. There were multiple expired goods in the pantry, fridge, and freezer. Months to years expired. There was a used open razor on the master bathroom counter. The closets and bathrooms / showers were saturated with owner personal items. The ancient laundry machine was full of smelly wet linens. The upstairs hall bathroom had a whole pile of unwashed towels. I tried to clean and dry everything, but the dryer was so under-powered after 3 cycles I gave up.
3. The walkway to the condo is large enough to fit a car. On a very crowded MLK weekend, we parked there. A neighbor asked us to move the car as people could scratch the car with their gear. The car owner was out skiing so could not give us the key. By the evening, the car owner decided not to move the car since we were going to get 6 inches of snow and did not want to get plowed in. The next day we were told this walkway was a fire lane even though it is not labelled as such and adjacent units had cars parked in same walkway. When we went down to move the car, we found the car windshield had been pelted with EGGS! I sent the photo to the owner who responded with "Did they leave a note?" No apology for not informing us, no empathy, nothing.
3. The owner has not provided any instruction manual. This may have helped with many of the issues described above. It also would have helped when we mysteriously got a message on our computer that the internet password had been changed. After rebooting the modem twice without success, miraculously 30 min later the password was working again.
4. On the VRBO listing the owner states they are flexible with checkout so guests can enjoy a full day of skiing. Not true. When I inquired the owner told me check-out was 11am.
5. Ski on Ski off access is to intermediate terrain NOT beginner.
The condo is nice but sadly the owner provided NO assistance during our stay.