3410 sq ft Sehr große Gemeinschaftshütte mit Pool, Bergblick - 4 Kingsize-Betten - Pooltisch

Thank you for the wonderful review! With any of our cabins we emphasize timely maintenance and a responsive host. We continue to do so now and into the future. Any past issues have been resolved and as with any home, future issues shall be handle as swiftly as possible. We look forward to hosting you and our future guests!

Thank you for the review! In regards to the spiders, the cabin is located in a wooded area and insects are common in our area. Regardless, we have purchased a product that has peppermint oil (environmentally safe) that is a repellent for spiders and have sprayed the outside furniture to keep spiders off. The repellent is safe for families and pets, also the smell is very appealing.

We want to provide important context to this review. The guest arrived prior to the scheduled check-in time without approval for early check-in on a high-volume Christmas turnover day. Due to back-to-back holiday reservations, the cleaning team was running approximately 45 minutes behind, which was promptly addressed once we were notified. The cleaning team completed the service thoroughly. Regarding maintenance concerns: • The air conditioning system was fully operational during the stay. Despite this, an HVAC technician was dispatched immediately after the concern was reported, and no mechanical issue was found. • Any report of odor was taken seriously; no ongoing plumbing issue was identified. • Ladybugs are seasonal and common in mountain environments, particularly during colder months. We do not allow maintenance concerns to linger. When an issue is reported, we send vendors promptly, even when systems are confirmed to be functioning properly. This is a large, well-maintained mountain cabin during peak holiday season, and pricing reflects demand, size, amenities, and location. Short delays can occasionally occur during major holiday turnovers, particularly when guests arrive early without an approved early check-in.

Thank you for sharing your feedback. We’re glad you enjoyed the views and the layout of the home. We do want to clarify a few important points for future guests: • Regarding the bathroom smell: In East Tennessee mountain cabins, it is very common for an unused bathtub or shower drain to develop an odor when the water in the P-trap evaporates—especially if the bathroom hasn’t been used for a while. This is not a plumbing defect and does not indicate sewage backup. The standard treatment recommended by local plumbers is exactly what was done: running water and adding a bleach solution to neutralize the odor. Once water is run through the drain, the issue resolves quickly. • Our team responded immediately: As soon as you notified us, we sent maintenance to your cabin the same day. They confirmed the bathroom was fully functional and there was no plumbing blockage or sewage issue. • Bedroom availability: All four bedrooms were ready and usable at check-in. We understand you chose not to use one of them due to the temporary odor prior to treatment, but the room remained fully operational. • Cleaning concerns: If guests report a cleaning issue, we always offer to send the cleaning company back out immediately to correct anything—and we offered the same during your stay. Our cleaning partners would have gladly returned if notified. We truly appreciate your stay and your comments. Our goal is always to address concerns quickly and ensure a comfortable visit for every group.

Thank you for your feedback. We take all guest reviews seriously and aim to address any concerns promptly. Firstly, We would like to clarify that our property is located in the mountains, and as such, there is no traditional backyard, nor do we advertise a backyard setting. The surrounding area is a natural, mountainous landscape, which might differ from what some guests expect. The cabin is built into the mountain side with a large foundation raising it to the street level. We do not advise walking down the steep mountainside due to the natural terrain. Regarding your comments about mice, we have Johnson Pest Control of Pigeon Forge servicing our cabin regularly. We will immediately request an inspection and treatment if necessary, although we have not had any previous complaints about mice from our other guests. As for the condition of the property, any minor damages, such as scratched doors and broken blinds, are investigated and repaired as needed. We maintain our cabins with extreme diligence and do not neglect any aspect of their upkeep. We appreciate your feedback and will use it to improve our services further.