There are 2 issues I feel that are most important to address. We arrived at 2am. I msgd her the night before we were to arrive that we weren't feeling well. Sheknocked loudly on the door around 8am & asked if I was Kendra. I never hit the cancel button, my vehicle has AL plates. She was upset we arrived at 2am without letting her know when we were arriving. It's paid for in full. I feel we can arrive when we choose after 4pm as we didn't disturb anyone.She was very aggressive in her opinion. She stated she assumed we canceled & she hadn't called the cleaners in. I said it was clean enough. I msgd her later that if the cleaners hadn't been there, as a business owner myself, I felt the 110 cleaning charge should be half but I would leave that up to her & I didn't want to discuss it further. She escalated from there. I msgd I had recently stayed on Main St in Hot Springs Arkansas for 3x the sz, same price as this & wasn't instructed to take my trash out.She then insulted me. "The property here is likely unlike any you've ever seen. And certainly not on main st in AR." She didn't know about Main St in Hot Springs, AR. She also didn't know I have a BA in Psychology. I told her that I don't like passive aggression and would not participate in it. She seemed very professional and kind in our messages.In person, totally different. It left me wondering what could potentially be next. Had I known she was like this,I would have never booked with her.