We were locked out of our room for HOURS! Sitting on the hallway floor waiting to get in our room and management did NOT care! Maintenance came up and asked if we locked the deadbolt on our way out (Say what?!?!) After hours of being locked out of our room, missing breakfast, missing lunch and even a scheduled event with friends. We explained our money was in the room, no accommodation nothing! They had to bring a laptop up and reboot a server for our electronic door! I did not feel comfortable in that room, but was told nothing they could do. After finally getting into our room, the shower was clogged, maintenance never came to fix! This is after 4 days of NO HOUSEKEEPING! I called and called to ask for more towels, supplies etc. I complained again and finally got a new room a few doors down, again no other accommodations or sorry we suck! The pool is EXTREMELY LOUD with no relaxation at all, we tried the beach and it was so loud from the pool music and music from boats that are beached. I promise I am a party girl and not one to complain, but sometimes you just need a minute to think and relax, it was non stop party & loud! All we wanted was a nice relaxing vacation away from our hectic life and spent ALOT of money that was unnecessary due to the hotel issues! The staff did NOT care, I asked for management and NEVER got it! I asked Roompicks for help as well and never got it! They finally gave me a 35 room fee refund! Like come on, do better! I will tell everyone!!!