6/10 – Okay
Dawn S.
15. Okt. 2019
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Condo was not as advertised.
The check in process was awful. I never received the check in instructions from the owner. I waited for over an hour and half to even talk to the owner on how to check in for the rental. The phone number on HomeAway was not valid. It said it was a disconnected number. The manager at the Condo said she was not allowed to contact the owner because they rented the condo and she could not help. I finally found another email where there was another number provided. The owner told me just to go to the condo she told me which was the one I rented but the manager of the facility told me I couldn't go until the owner escorted me there. Another wait time. Finally arrived in the condo 2 hours later. This was not what I expected after traveling all day on business. I do appreciate the gentleman who let me in when he was not supposed to because there is a code to obtain access to the front door of the facility. My plan was to explore Seattle that evening but was unable due to not being able to get into the condo. The condo I received was NOT the condo that was listed on HomeAway. I did not receive the condo. She (the owner) told me that condo that was listed was already booked. Very disappointed. I have pictures of the condo where I stayed but do not see where I can upload the pictures. One thing that was a benefit was the condo was close to Washington State Convention Center.
