Sweet Caroline w/ Mtn view. Entire Downstairs Unit. Quiet family-friendly

Hello Vivian, We are sorry to hear about all the things you listed above. We wish you called our attention to ANY or all of this during your stay. Our property does not list hot tub, so I am not sure where that is coming from. You went to the backyard and opened our hot tub and saw it was not in a working condition and asked me if you could use it. I answered, it is not working right now, which is why we did not list it on the property. That was the only thing you inquired about throughout your 4-night stay with us. Our children go to bed nightly at 9pm, but during your stay they were not even home for 3 nights because it was fourth of July weekend and we had plans. Your review came as a surprise to us! might I add, we provided 3 slippers for 3 adult guests, and they were new. The laundry room has mop, broom, packer, laundry soap, bleach, etc. in it for our guest convenience. We truly took out time to plan what we as a family would have needed if we were in someone else's Airbnb/VRBO. We want you to know that if you had requested for anything within our capability, we would have granted it. You damaged our curtain rod, you informed us and denied it, we sent you a charge for it (which you declined to pay). We believe this must have been why you are displeased after spending 4 nights without a single complaint. Remain blessed!