Iris House - Drei Schlafzimmer, Loft und privater Patio

Thanks for staying with us Sarah! Join us again soon! We also have properties in Oregon and Mexico!

We <3 you Ashlyn!! Come back to see us soon! We have other properties in Newport Beach and in Mexico and Oregon too!

We LOVE that you loved your stay with us Jennifer!! Thank you for the wonderful words - and our business THRIVES on 5s!! We appreciate you! Visit our other properties in Mexico and Oregon when you are traveling! Arrival Getaways Whether you're coming or going, Arrival Getaways is here for you!

Thelia, our description of this property specifically calls out the fourth bed: “ You’ll have all you’d need for a comfortable beachy stay with 3 bedrooms and a loft to accommodate 8. All the rooms are upstairs. The primary suite features a king bedroom, ensuite bathroom and separate jetted tub! The other two rooms have queen beds, one with an ensuite bathroom, and Bedroom 4 is the “loft” at the top of the stairs with a queen bed behind the room divider and the sofa seating area.” As the bed is exactly as described and you had no other complaints, we feel your review is not accurate nor fair. 4 out of 5 stars is an 80% which is a B-. Given your comments of a clean and well stocked property in easy walking to shops and beach, we believe we earned a better grade.

Thanks Alicia! We do our best to make every stay wonderful. As for the 4th bed loft, our description is now more specific and mentions the hallway. Thank you for the suggestion. Setting the right expectation is the first step to serving our guests well. Please do come back to stay with us. We have other properties in Newport Beach and in Oregon and Mexico too.

It is unfortunate that the A/C failed. We immediately worked with Kristin to cure the situation. They chose to find another place to stay which was completely understood. We refunded the entire reservation. Although it is true that the property was unbearable without A/C, we worked to resolve the situation. We find this review adds insult to injury. Mechanical amenities sometimes break. It is how a company responds to the situation that is important. We put the customer first always. This situation was no different. Given the guest's positive description of our responsiveness, we find the 1 Star review not representative of our company nor of this property. The A/C was repaired and our next VRBO guest stayed for 3 weeks and is still enjoying the property immensely (he checks out tomorrow).

We are so glad you enjoyed your stay with us!! This is the type of review we strive for!! Thank you for letting us know about your experience with us. We will definitely add some lighting in that last bedroom. I'm staying in the unit this coming weekend, so will take care of it then. Come back soon and often Sarah!! We have properties on the peninsula and up in Oregon and down in Mexico too!! Thanks for choosing Arrival Getaways!