Phoenix VI 1213 | Direkt am Meer | Pools | Fitnesscenter | My Beach Getaways

Thank you so much for taking the time to share your feedback! We’re glad to hear that check-in was simple and communication was smooth. Each property undergoes a full deep clean after the busy season, and we’ll be sure to check every nook and cranny for dust and debris during that process. We also understand how important family vacation meals are, and we want you to have everything you need to prepare a delicious and memorable meal. We’ve passed along your notes about the kitchen supplies to our property care team for review during the condo’s annual evaluation. We hope to have you back again soon!

Thank you for your review. We understand you reported the balcony door upon arrival, and we apologize again for the difficulty with it. The doors at this property were replaced within the last two years and are built heavier to withstand the Gulf-front environment, which can sometimes make them feel a bit more difficult to open. We hope this minor inconvenience didn’t overshadow the rest of your stay, and we’d welcome any additional feedback on how we could have made your experience a 5-star one.

Hi Melanny, thank you for sharing your feedback about your stay. We noticed your review and would love to understand more about what led to the 2-star deduction so we can improve the experience for you and future guests of this condo. We’ve reviewed our communication during your stay and didn’t find any concerns noted, apart from your kind heads-up at departure about a framed picture that had fallen from the wall. We truly appreciate your efforts to put it back in place—thank you!