We stayed here in July 2016. I took me a year to write this review because I was so disgusted by the customer service provided by the owner. This is the letter I sent to the owner after our stay:

"While we stayed in your condo the AC stopped working after we were there for 2 days. The thermostat was set on 74 but the temperature never got below 82 degrees in the house. There was a sign saying to leave the living room fan on at all times but we did not turn it on as it was clearly broken (missing a blade). The fan in the upstairs master bedroom was set on the lowest speed and the chain (to adjust the speed) was missing.

We made sure to keep all the hurricane shutters closed all day to keep the sun out. We then found some mini fans in the closet that we started using and we were still hot. It was starting to get to be extremely uncomfortable and difficult to sleep at night. In the day time it was literally unbearable to be in the house.

On the 4th day (27 July) I contacted you and you told me the situation was out of your control. I expressed understanding and asked if we could at a bare minimum get some more fans. You did not acknowledge the request for more fans, but said that you were going to call someone.

We never heard back from you so I contacted you again on the 5th day and you told me that you could call someone to come repair the AC but we would have to be there to let them in (from the hours of 12-6pm) and pay them ourselves and then you would later reimburse us. This option was not acceptable to us as were on our vacation and did not want to stay in the hot house or spend time waiting for for AC repairman to arrive. We decided to continue to stay in the house at night only to sleep, and deal with the heat as we were unable to find a hotel that would accommodate us with our dog and 2 cats. We did not sleep well to say the least.

We have been respectful of you and we took good care of your home thought our stay. Your mere return of our security deposit (with a note saying that the AC currently working fine) does not meet our expectation. You advertised on VRBO and Homeway that your home had AC--and yet when it stopped working you had no on site means to take care of the issue. As we all know South Florida gets pretty HOT in July. We spent the majority of our time avoiding the house during the day and not sleeping well at night due to the unbearable heat. "

We requested a refund of half the total cost and she never even replied