2/10 – Ungenügend
Jackie B.
4. Juli 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Will never stay here again!
Since check in, we found that the unit had several issues.
1. First of all, the unit is not very clean. The unit has a bad smell, the night stand and dresser in the master bedroom are stained. The kitchen table has water rings on it. There was a dirty comforter on the floor of the master bedroom closet.
2. The balcony door from the living room is jammed and very difficult to open.
3. The kitchen contained tupperwear lids but not the matching tupperwear. This made it difficult to store and prepare food. Also, the unit did not contain basic things like a floor mop.
4. The washing machine does not run and the owner via the property managers tried to convince us that it was due to operator error. The machine is a simple set and start model. It was not operator error.
5. The toilet was clogged on our first morning in the unit. We had to wait 4 hours until a plumber arrived. This required us to stay in the unit rather then enjoy our vacation.
The first few days of our vacation was spent on the phone with the property managers at Booe Realty. Three days into our vacation, they offered us a refund if we checked out the next morning. The refund amount did not equate to the remainder of our stay. So we would have lost money if we agreed.
It was not an enjoyable stay. We will not return.
Jackie B.
Aufenthalt von 7 Nächten im Juli 2023
