Fox Pine Lodge 3 Schlafzimmer, 3 Badezimmer

Jenny called us hourly. We responded hourly. 1. The dishwasher works fine, it need a couple of wheels and they were replaced. 2. A guest did break the microwave, since is works well the owner choose not to replace it at this time. 3. She is the first and only to complain about pots and pans and utensils, we will certainly have a housekeeping manger review this and take the appropriate action. 4. The fan on the refrigerator froze up and was making noise. it was discounted and a new one was ordered. No one has complained about it freezing items. 5. This is the first person to suggest that any dinning room chairs are broken - they will be repaired, but the previous guest said they had not issues in that regard so? 6. resolved 7. new flooring? 8. The bath fans all work? 9. One light switch was not working and we repaired it for her the same day 10. We will let the owner know that this is the first guest to request this, but if he would like us to address it we certainly will. 11. Our terms and invoice specifically state that we can provide services upon request for a fee. As a vacation rental we do not perform cleans like a hotel. We offered extras sheets and towels and soap and paper products as a courtesy but she insisted on a full clean. There was a vacuum in place? we will have to check on where that went as well. There is a dust pan and broom and no carpet in the entire unit. All in all we rated Jenny a 1 as a renter before seeing her review knowing that she would have complaints since she did so the entire stay. Honestly I am not surprised. Many of her complaints were not found to be accurate and the few minor issues were addressed on the spot, but she found other reason to call us out. We will look into some other minor issues and address them as well. Thank you.