Privates Hüttenrefugium - Whirlpool | Pool | Spielzimmer

We’re glad the home had plenty of space for all three families, Linda. It’s great to hear everyone enjoyed the pool, hot tub, game room, and well-equipped kitchen. We appreciate your review and would be happy to host your family again!

Thank you so much for your kind words! We’re thrilled you enjoyed both the indoor and outdoor spaces, and that the pool and hot tub added to your experience. We’d love to host you again!

Thank you so much for your kind words! We’re thrilled you enjoyed the cabin and found it cozy for a winter getaway. It means a lot to hear that our communication and hosting added to your experience. We’d love to welcome you and your family back anytime—summer or winter!

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the property and found it spacious and well-equipped for multiple families or a large group. It’s great to know the game room was a hit with your sons and that the classic emulators brought back memories for the adults. We truly appreciate your kind words and would love to host you again anytime!

Thank you, Philip! We’re glad the home accommodated your group of 11 and that you enjoyed the peaceful setting and surrounding area. We appreciate your helpful feedback regarding the lighting and dining room seating, and we’ll share these items with our team for review. It was a pleasure hosting your family, and we’d be happy to welcome you back!

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to provide some additional context regarding the concerns you experienced. Upon your arrival, the area experienced a significant storm that resulted in a power outage. While the home does have a whole-house generator, the pool and hot tub systems are on separate breakers and are not powered through the generator. Because of this, we were unable to properly clean and service the pool and hot tub until power was fully restored. Once power returned, we addressed the issue as quickly as possible. Unfortunately, one of the video game systems was damaged due to the power outage. This was an unexpected result of the storm and something that was outside of our control, but we worked to resolve the issues as quickly as we could. We also wish we had been given the opportunity to address the cleanliness concerns immediately. Our goal is always to respond and assist our guests whenever something is brought to our attention. We regret that you felt communication was lacking, as we would have been happy to help troubleshoot and resolve concerns during your stay. It is unfortunate that there was a lack of understanding regarding circumstances caused by an unexpected storm and power outage, as these situations are beyond our control. We did our best to correct the issues in a timely manner and ensure you could enjoy the property as intended. We appreciate your feedback and will continue working to provide the best possible experience for our guests.